Need Help? Start a Live Chat.

Product Documentation

Find the Server Management Guide, AKM User Guide and other core resources essential for maximizing your experience with Alliance Key Manager. Also included is documentation for encryption and key management on Microsoft SQL Server, IBM i, Drupal, all found on the product supplemental when you register with Townsend Security.

 

Ready-to-Use Security Applications 

When registered, Townsend Security will provide at no extra charge our ready-to-use security applications (Key Connection for SQL Server, AKM administrative console, more), SDKs, and sample code (Java, C#, IBM DB2 on iSeries, more). Additionally, there are never extra fees for deploying client-side applications.

 

Alliance Key Manager in the Cloud - Support Options 

Our Support team views every interaction as an opportunity to delight our customers.  We partner with your organization to ensure you get the most from your Townsend Security products.

Basic Support
A basic support plan is included at no extra charge with Alliance Key Manager. Support is provided by email. We do not provide a guaranteed response time, but we do our best to respond to questions within 24 hours Monday through Friday, Pacific time.

Premium Support
Premium support gives you extended support with chat, telephone, and web case management for your most pressing issues. 24x7x365 support is also included for business interruption issues. With Premium support, we can help you improve security by resolving support issues fast, ensure technical support whenever and wherever it's needed, and optimize your return on investment with expert advice on your industry-leading security solutions. Complete the registration form to be contacted with more information about Premium Support.